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Frequently Asked Questions

 
 
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ORDERING + POLICY

+ HOW LONG BEFORE MY ORDER IS SHIPPED?

Please allow 3-5 business days for domestic orders and 5-7 business days for international orders from date of purchase. This includes the time needed to prepare and process the order to be shipped.

+ WHAT IS THE RETURN/EXCHANGE POLICY?

To ensure customer satisfaction, exchanges must be done within five businesses days from the date the product has been delivered. Products cannot be exchanged or returned unless Mademoiselle Mackenzie, LLC determines that the product is defective or the incorrect order was shipped. The product must be in its original condition with its original packaging. Exchanges and refunds will only be processed after the product has been received and inspected.

+ OOPS I GAVE THE WRONG SHIPPING ADDRESS

Your order will be shipped according to the address provided at the time the order has been placed. It is important that shipping information is checked for accuracy prior to submitting payment. Unfortunately, if the incorrect address is provided at checkout, we are not responsible for any additional shipping costs incurred. Reshipping costs must be paid for prior to shipping out the product(s).

+ I POSTED A SELFIE WEARING MLLE. MACKENZIE, HOW CAN I GET IT ON YOUR WEBSITE?

We love to see our customers wearing Mademoiselle Mackenzie! When posting images on Facebook or Instragm please tag us @mllemackenzie along with the hashtag #issalipline. You may also email us your selfie to be considered for featuring to mllemackenziecosmetics@gmail.com

+ Does Mademoiselle Mackenzie Cosmetics ship internationally?

Mademoiselle Mackenzie does ship internationally. Please be aware that depending on your location it can take up to 30 days for your shipment to arrive.

+ How do I change or cancel an order after it has been placed?

Unfortunately, after an order has been placed no changes or cancellations can be made.

SHOPPING FOR THE BEST PRODUCT

+ Are Mademoiselle Mackenzie Cosmetics hypoallergenic?

We do not claim that our products are hypoallergenic as we have not tested them for that.

+ Are your Waterproof Gel Lip Liners sharpenable?

Our Waterproof Gel Lip Liners are sharpenable.

+ Which lip liner is best paired to what lipstick?

  1. Lip liner Maraschino is commonly paired with lipstick Red Carpet & Rebellious Red.
  2. Lip liner Cherry Pink is commonly paired with lipstick Katherine
  3. Lip liner Coco Loco is commonly paired with lipstick Vivian
  4. Lip liner Blackberry is commonly paired with lipstick Curtain Call
  5. Lip liner Dark Chocolate is commonly paired with lipstick Greta and Cheeky Chestnut
  6. Lip liner Neapolitan is commonly paired with lipstick Spice It Up
  7. Lip liner Sweetie Pie is commonly paired with lipstick Think Pink
  8. Lip liner Plum Wine is commonly paired with Vivacious Violet
  9. Lip liner Nectarine is commonly paired with lipstick Bourbon Street
  10. Lip liner Macaroon is commonly paired with lipstick Rodeo Drive
  11. Lip liner Cupcake is commonly paired with lipstick Highland Park.
  12. Lip liner Bordeau is commonly paired with lipstick Seductive Scarlet
  13. Lip liner S'more is commonly paired with lipstick Naughty Nude
  14. Lip liner Naked is commonly paired with lipstick Precious Pink

+ Are your products FDA approved?

Yes, all of our products are FDA approved.